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Customer Experience Software


Convert the unstructured data into meaningful insights. Analyze, measure customer opinions, get product reviews, feedback, carry out sentiment analysis, to backup data-driven decisions.

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Comprehensive data interpretation with text analysis software

Text Analysis Software Features

Free Online Templates

Data Collection:

The free text analysis software offered by QuestionPro enhances the process of retrieving insights from the textual data. Data collection is the first step in the analysis because without data you do not have anything to analyze. QuestionPro being an online survey creator platform helps you create surveys which is one of the trusted and widely practiced methods of data collection. The drag-and-drop interface, versatile question types, and comprehensive question logic help even a novice to create surveys like a pro.

Ready made Poll Questions

Text Parsing and Transformation:

When you want to run a text analysis any tool needs to extract, clean, and make a dictionary of commonly used words. The software is designed to do so by discovering sentences, determining the parts of the content and stanching words. Then parsing of discovered words takes place to identify entities, removing stop words, rectifying spellings, and extracting words from the data with an associated variable like age, gender contact information, demographics, done.

Smart Poll Logic Branching

Data segregation:

In a typical survey response, there will be several thousand words, terms that you might think are relevant to differentiate the individual responses or to summarize the text. A highly focused data quality tool helps you to flag such responses as bad data. The tool also flags or omits the incomplete, incorrect, and repetitive data to ensure your text analysis proceeds only with the good quality data. The data quality tool also gives you an option to either keep the redundant or bad quality data or remove it from the database.

Robust Poll Reporting and Analysis

Text analysis:

The automated text analysis software helps in analyzing the text by applying traditional data mining algorithms like analysis, association, and classification. Being an iterative process, text mining repeats the process of mining text using different settings and filters and by including or excluding certain terms to achieve better results. Text mining tool is usually dependent on the statistical and rule-based model. In rule-based models, you can use different rules like linguistic rules by specifying the conditions and in the statistical model, you use statistical algorithms.

Mobile Ready Poll Platform

Ontology management:

Ontology management is one of the important characteristics of any best free text analysis software. QuestionPro’s text mining tool integrates the existing data repositories in the organization and helps you identify the relationship between new and existing data. The process surely helps in creating ontologies and constitute a hierarchical relationship between the semantic terms. It not only helps in searching and retrieving data from the repository but also helps in speeding up the analytic process.

Professional Poll Services

Sentiment Analysis:

In a business, it is important to detect favorable and unfavorable opinions towards a specific subject. The sentiment analysis tool in the software helps you to analyze responses to the open-ended questions in your survey to understand the satisfaction level of the customers, classifying their opinions under ‘positive’ and ‘negative’ categories and knowing how they are perceiving your brand. Sentiment analysis is a good approach for competitive benchmarking by analyzing the competition and strategizing your brand promotions.

24 Hours Global Support

Real-time text analytics

Data is the most valuable asset for any organization and when data is streaming continuously what you need is real-time text analysis. Monitoring textual responses from the survey respondents is an ongoing and process for businesses. Every business wants to know when a respondent provides negative views about their brand; least businesses want to track analyze every response to react instantly before something undesirable happens. Real-time text analytics empowers businesses with instant insights to react promptly.

Professional Poll Services

Round-the-clock support

QuestionPro is proud to reveal that it is the only company providing 24/7 support throughout the year to assist our users whenever they are in trouble. An online chat, phone call, or an email are the preferred mode of communication. If you need more - a dedicated account manager is provided to you who will work round-the-clock ensuring proper creation, distribution, and analysis of the survey data. Reach us anytime, from anywhere to get any kind of help regarding text analysis software.

Text Anlaysis Software - How it works

While QuestionPro text analysis software is comprehensive and can be used on a larger scale to derive insights. There are few things you need to understand about this free text analysis software right from creating surveys, getting feedbacks to running text analysis:

Survey Creation

Your first step is to make a QuestionPro account. It's easy and only takes a couple of seconds. As soon as you have access, you can start making surveys. You have the option of choosing a template from the QuestionPro template library, in addition to uploading an existing questionnaire. If you want to start from a blank template, you can choose a variety of options, including picking various question types, including those that include a matrix style table or graphical sliders. If you want to change the color of the survey, you can choose between a pre-made theme or modifying the CSS of your survey.

More about survey creation
Feedback Collection

With your survey now complete, it's time to send it out. You have many choices at your disposal, including the purchase of targeted respondents, with specific demographics like age range, gender ethnicity and location. If you already have some email addresses, you can create an email list for easy mass-delivery. If you just want to send it to your Facebook, LinkedIn or Twitter connections, you can do so easily with just a couple of clicks. If you need your survey on your website or blog, QuestionPro provides you with a block of HTML to easily embed it.

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Results Analysis

As you're gathering feedback, you can see, in real-time, how many people have viewed, started and completed your survey, in addition to the average time it took to complete. You can create custom reports and view all sorts of analysis. You can easily create an infographic, view participant statistics and even generate a word cloud for text analysis. For more advanced forms of examination, you can perform a trend analysis, cross tabulation and filter out certain data points. With only a couple of clicks you can send out any report via email or your social media network.

More about result analysis

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