Did you know, customer journey mapping drives improvements that yield the greatest financial return.
In this webinar "Introduction to Customer Experience Management", we discussed the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
In this webinar we discussed:
How to chart each step of your customer experience
How to highlight your moments of truth
Customer mapping best practices