Did you know, customer journey mapping drives improvements that yield the greatest financial return.
In this webinar "Introduction to Customer Experience Management", we discussed the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
In this webinar we discussed:
How to chart each step of your customer experience
How to highlight your moments of truth
Customer mapping best practices
QuestionPro Communities has released a redesigned send survey invitation flow. This will make sending a survey out to your insights community easier and more streamlined. With a new user interface and better design, sending a survey to your community members can now be done in 3 easy steps – Compose Email, Select Recipients, and Send.
One of the great benefits of having a community is the opportunity to run both quantitative and qualitative research. There are numerous approaches when it comes to qualitative tools with online communities. The wide range of options is what makes online communities a great fit for your research.
The best online community managers all have common practices and keys to their success. These are the habits and activities that are key to a successful and healthy community. While there are a number of practices behind highly successful community managers, there are three that have the greatest impact to an online community.