Customer Experience is the exercise of curating and implementing customer feedback to make sure they stay loyal to your brand and also spread a word about it.
In this insightful webinar, Craig Lee, independent Customer Experience transformist, speaker, advisor and coach shared with the audience the key strategies of customer experience management. He also explained how to successfully transform your business, using one touchpoint at a time.
Craig shared the recent Customer Experience trends that affect the Finance, HR, Marketing, Operations, Customer service and profitability of an organization. He shared the four stages of customer experience plan and the customer experience leaders who outperform the others in the market.