Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In this webinar video, we discussed about the key element widely used in successful CX programs: customer journey mapping. Along with David Hicks, CEO of TribeCX, we defined customer journey mapping and discussed why it is critical to improving your customer experience.
In this webinar we discussed:
• How to chart each step of your customer experience.
• How to highlight your moments of truth.
• Customer mapping best practices.