Don't let angry customers kill your business: Turn Detractors into Promoters
Hosted On: Wednesday, February 17, 2016
About the Webinar
In this webinar, our experts discuss the ways to enhance your customer experience and best practices to transform your detractors into promoters.
About The Speakers
Lead Consultant, Aach Consulting
Joel is a Consumer Insights Executive with the proven ability to build world class brands. Leverages a broad business background to frame opportunity areas and then develops innovative solutions. Expert in a wide range of evaluative tools and the inspirational story telling that drives results throughout the organization. A collaborative leader who transforms insights into actionable initiatives.
President, QuestionPro CX
Mark has 20+ years of sales and operations experience, across SaaS, market research and telecom with a passionto enhancecustomer experience with innovative technology and grow businesses, disrupting the status quo along the way.
Customer Effort Score (CES) is a type of customer satisfaction survey metric used to measure the level of easiness of a customer’s experience using a single question with a view to induce customer loyalty by reducing customer efforts.