In this webinar, our experts discuss the ways to enhance your customer experience and best practices to transform your detractors into promoters.
Customer Effort Score (CES) is a type of customer satisfaction survey metric used to measure the level of easiness of a customer’s experience using a single question with a view to induce customer loyalty by reducing customer efforts.
There may be many of you reading this blog, looking to know whether to focus on increasing customer loyalty or on decreasing the customer efforts put into the interaction with your organization.
Asking the right open-ended question requires capabilities. In this blog, we discuss 4 ways that can be used to create effective open-ended questions.