See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
Mind the Gap – Closing the Divide Between CX and What Actually Happens in the Real World
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
Got a mobile app? Use our SDK to measure CX for your mobile experience
If your organization has a mobile app, then I have a question for you – How are you measuring the […]
Conjoint Analysis: Definition, Example, Types, and Model
Have you ever bought a house? As one of the most complex purchase decisions you can make, you must consider […]
