As a CX manager, there will be times where you need to manage customer lists or transaction lists to keep it updated and efficient. To make it easier, we’ve added an unsubscribe tool to remove customers who no longer want to receive surveys after a transaction or no longer want to be a part of your customer list in general.

Sharing is caring! We’ve updated our CX dashboard settings so you can share any custom dashboard with your portal users and managers. Enabling the dashboard on the portal will give managers the visibility to review data that is relevant only to the segment or region they are in charge of. No need for them to create their own custom dashboard.

In this era of data breaches, data sharing, and data hacks, we at QuestionPro wanted to go above and beyond the call for data security. Since the importance of our own internal data assurance and the security of our clients’ data has always been a top priority, we have taken the necessary steps to go through the training, processes, and certification for our ISO 27001.

Some exciting news! This fall we will be hosting three live customer events in three different countries. This is a great opportunity to learn and share innovative solutions from industry experts, get hands-on software training, and network with other QuestionPro customers from all around the world.
Austin, Texas, USA: QuestionPro Experience Day 2019
Date: Thursday, November 14th, 2019 9:00 AM –…

Application Programming Interface (API) lets different apps talk to one another. APIs facilitate interaction between different devices and applications by exposing a limited number of basic functions. For many users, the API access key is used to interact with the API instead of a password.
The QuestionPro REST API, with built-in HTTP features like authentication, interacts securely with the client-side web application….

When analyzing CX data, it helps to change how you want to display your results in an easy manner. We reached out to our customers and asked them what we could do to improve their experience of the dashboard in order to continue to be successful on our CX platform.
Our CX customers most wanted list:

A way to drill down and analyze the dashboard results based on specific questions and profile variables….