Stopping The Thief and Customer Experience — Tuesday CX Thoughts
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
It is that time of year when we look at what we are grateful for and, of course, put things […]
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]