Are You Listening? Really Listening? — Tuesday CX Thoughts
As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]
They Failed to Show the CX LUV —Tuesday CX Thoughts
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
3 Ways You Are Sending The Wrong CX Message (Even if You Think it is Right) — Tuesday CX Thoughts
There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]
Stopping The Thief and Customer Experience — Tuesday CX Thoughts
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
