My top 4 favorite CX myths – Tuesday CX Thoughts
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
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So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]