3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Passing the Buck I have a mixed response to the concept of self-check. I continue to see it increasing in […]
Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]