10 Tips for designing customer satisfaction surveys
Designing customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Designing customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not […]
What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]
An extra smile goes a long way A common expression – especially in Customer Experience (CX) – is to tell […]
Service is evolving I came across a great story this past weekend. It isn’t often enough that there are positive stories […]