Customer Satisfaction: What It Is and How to Improve It
Customer satisfaction is the measure of how well a product, service, or interaction meets what a customer expected going in. […]
Are you paying attention to your passives?
We all hate surprises – At least this kind Last week, I talked about how we all love surprises, except […]
Bad Net Promoter Score (NPS): What It Means and How to Fix It
A bad Net Promoter Score (NPS) means more of your customers would warn others away than recommend you. Detractors outnumber […]
NPS Benchmarks by Industry: 2026 Averages and How to Use Them
NPS benchmarks by industry give you a reference point for judging your own Net Promoter Score. A score of 40 […]
30+ NPS benchmarks for leading industries in 2025
NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
