COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
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I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
I often speak about measuring the customer experience as being a journey and not a destination. Too often, the rollout […]
In the CX world, I take a lot of surveys. I could say that I’m supporting my friends and colleagues […]
Businesses need to be aware of their target market to provide the best possible customer journey. The customer journey mapping […]
Understanding your customers is key to success in today’s highly competitive business landscape. You want to provide an excellent customer […]