Tuesday Morning CX Thoughts – Confession of a CX Researcher
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
WOW Experiences: What are they and how to create them?
When customers have WOW experiences it means you are addressing their needs in a thoughtful and unexpected way, which means […]
Your “Best” Customer!
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
Government Approved CX
You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]
