Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Government Approved CX

You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]

What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]

Customer Experience and Apps While you might suspect this would be about our customer experience app, mobile survey tools or […]

CX and Responsibility My first ‘real’ job was as a cashier for a major supermarket. I was barely fifteen, but […]

Happy Holidays! Today and tomorrow mark very important holidays. May The Fourth and Cinco de Mayo. We will use these […]