Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Innovation in unexpected places

A New Safety Requirement Did you know that the safety belt first came into use in 1885? It was to […]

Observing the differences It has been a very busy spring. Between finalizing the last connections with my move a year […]

The Contenders In one corner, wearing red, we have a car rental agency. Struggling amidst the pandemic, but rebounding amid […]

What Is NFT? Just like with the emergence of block-chain, we’ll begin to hear about how NFT will profoundly change […]

The Perfect 10 When I think about the “Perfect 10”, my mind goes back to when I was younger and […]