Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

A Love/Hate Relationship With Routine

Has it been a year already? This week, one year ago, was one of the most unusual times in my […]

Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]

What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. [Note: […]

Accolades are great Last week, our QuestionPro CX software received another glowing write-up by industry analysts. It wraps up our […]

QuestionPro is privileged to receive the highest score out of 15 total VoC providers. The highest score in the Vendors’ […]