Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Is it really an apology?

The Anatomy of An Apology Over the weekend, I received an update from a long overdue Christmas gift. It was […]

CX Can Be Profitable, but…. Over the years, there have been many claims, articles, presentations and discussions about the impact […]

Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]

Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]

Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]