Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Worst Customer (and Employee) Experience KPI!

Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]

Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]

Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]

Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]

Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]