Building up to a New Year
Take A Guide When Traveling Unknown Territory A few years ago when vacationing in Maui, we took recommendations to drive […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The Case For CES
Don’t Make Your Customers Work So Hard Certainly, 2020 can be seen as challenging on many levels. It has been […]
Business is good, but are your customers happy?
A Shock to the (Business) System Usually seen as a funny prank, especially when it is on video, is the […]
Do you miss your customers?
Last week, I wrote briefly about our annual QuestionPro user conference XDay. Last night and into this morning, I had […]
Do your customers miss you?
Pausing Can Be Noticed Over the past month, we had quite a bit going on at QuestionPro. Exciting events with […]
