Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Seven Ways to Build Online Customer Trust

Customer trust online How do you build a relationship of trust with your customers? It’s easiest when you can connect […]

That’s all changed now Back in the innocent days of old, I used to be able to browse the internet […]

In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]

Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]

You judge it The first thing that comes to mind when we talk about customer service is the experience we […]