Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Effort Score (CES): Formula, Questions, and Benchmarks

Customer effort score (CES) is a customer experience metric that measures how easy it is for a customer to get […]

Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]

In this digital era where businesses are in constant communication with their audience via social media, many feel the e-newsletter […]

Customer service is the help a business gives customers before, during, and after a purchase. It covers every answer, fix, […]

We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified […]