Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to Build Customer Trust Online: 8 Proven Ways

Learning how to build customer trust online starts with recognizing that trust online works differently than trust built face to […]

That’s all changed now Back in the innocent days of old, I used to be able to browse the internet […]

In my combined 15 years of Market Research and SaaS the first F-word has been most important: (F)ocus on the […]

Turn Detractors into Promoters Whew! What a day! Due to the popularity of our webinars, QuestionPro for the first time […]

You judge it The first thing that comes to mind when we talk about customer service is the experience we […]