Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Bank of America Customer Experience: Mapping the Modern Banking Journey

Bank of America customer experience has become a reference point for how large retail banks compete on service, not just […]

SuiteCX by QuestionPro is named amongst the top Customer Journey Mapping (CJM) vendor technology leaders platforms in 2023 regarding customer […]

Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]

Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]

Every purchase follows a customer buying process. It’s the sequence of mental steps a person moves through between noticing a […]