Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Government Customer Experience: A Complete Guide for Public Agencies

Government customer experience shapes how millions of Americans feel about their government, one interaction at a time. A confusing benefits […]

Digital customer experience software is a set of tools that helps companies capture, understand, and improve every interaction customers have […]

Digital experience platforms (DXPs) are integrated software suites that let a business create, personalize, deliver, and measure content from one […]

A customer finds a product on Instagram. They check reviews on a website, ask a sizing question through live chat, […]

Conversational feedback is a way of collecting opinions through a two-way, chat-style exchange instead of a fixed questionnaire. The respondent […]