Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Reputation Management Strategy: Step-by-Step Guide

In today’s digital age, where anyone can say anything about a company, maintaining a brand’s reputation is becoming more and […]

First impressions are important both online and offline. Customers now have a lot of power, which makes it more important […]

A brand is more than just a company’s logo, slogan, and look. It also refers to the overall identity of […]

Every business, product, or service aims to provide value to its customers. The business value refers to the benefits or […]

It is that time of year when we look at what we are grateful for and, of course, put things […]