Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Awareness Stage: What it is, Strategies + Content Types

Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]

Before making a purchase, people go through several different stages unique to each purchase. Businesses often try to figure out […]

Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]

I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]

There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]