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Home CX Customer Experience Page 2

Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

In the Awareness Stage of a buyer's journey, a potential buyer recognizes the symptoms of a problem or challenge to identify and solve it.

Awareness Stage: What it is, Strategies + Content Types

Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]

The customer buying process has five stages. Knowing them helps you see where the customer is in the process and how to guide them.

Customer Buying Process: What it is, Importance + 5 Stages

Before making a purchase, people go through several different stages unique to each purchase. Businesses often try to figure out […]

Personalization in an Impersonal World — Tuesday CX Thoughts

Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]

Powerful Messages About Failure — Tuesday CX Thoughts

I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]

3 Ways You Are Sending The Wrong CX Message (Even if You Think it is Right) — Tuesday CX Thoughts

There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]

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