Awareness Stage: What it is, Strategies + Content Types
Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]
Before making a purchase, people go through several different stages unique to each purchase. Businesses often try to figure out […]
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]