Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Gartner Recognizes QuestionPro in Latest Critical Capabilities Report for Voice of the Customer 2025

We’re excited to share some big news: QuestionPro has been named in Gartner’s 2025 Critical Capabilities for Voice of the […]

Are you trying to improve your business? Need to work on your strategy? Remember, you need to add digital customer […]

Repeat customers are the heartbeat of any successful business. But do you know how companies turn a one-time buyer into […]

One bad interaction is all it takes. PwC’s Future of Customer Experience research found that 32 percent of customers abandon […]

From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for. […]