Stopping The Thief and Customer Experience — Tuesday CX Thoughts
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Behavioral data: What is it, Importance, Types & Examples
Organizations use the tried-and-true method of customer behavior observation to learn about consumer purchasing patterns. Understanding your audience is essential […]
Customer Experience vs User Experience: The Differences
What is Customer experience vs user experience? Although they differ, they ensure customers have the best possible experiences when using […]
B2B Buyer Journey: What it is, Stages + How to Mapping it
Analysis and mapping of the b2b buyer journey are not new. It is a common marketing tactic. But despite its […]
Why would you tell a customer that? – Tuesday CX Thoughts
Recently, there was a recall on my vehicle for the airbag system. Apparently, a few owners of my vehicle were […]
