3 Customer Experience Lessons from the Star Wars Cantina
With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]
Customer Satisfaction
Top Box as a Measure For Conveying Scores to Survey Scales
Recently when giving my desk a much needed cleaning I came across an article by Jerry Thomas with the firm […]
Why the mobile world needs competition
To say the mobile world is large is an understatement. Available devices are in the thousands, and users in the […]
Brand Advocates vs Customer Advocates: What’s the Difference?
Brand advocates vs customer advocates is a useful comparison because the two terms are often used as if they mean […]
Research and the reputation: A tale of helping
Reputation can get destroyed in the blink of an eye Once upon a time, there was a company that thought […]
