Measuring Customer Experience: CSAT vs NPS surveys
“Your most unhappy customers are the greatest source of learning and making sure you measure the right metrics is key […]
NPS
Using NPS to Improve Customer Experience
We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
Not Just a Number: Using NPS to Improve Customer Experience
According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
Revenue weighted NPS: Not all customers are equal (but some are)
Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]
Not Just a Score: 5 Ways to use NPS to Drive Growth
What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing […]
