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From Insights to Actions – Why Closing the Loop Is the Future of CX
In today’s customer experience landscape, companies are investing heavily in data collection. Surveys are sent. Dashboards are built. NPS scores […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Experience – What’s Included? | Tuesday CX Toughts
TCXT (Tuesday Customer Experience Thoughts) is a section of our blog where our Director of QuestionPro Customer Experience reflects and […]
The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts
In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]
“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
How Online Communities Accelerate Product Development and Boost ROI
Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]
