The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts
In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
How Online Communities Accelerate Product Development and Boost ROI
Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]
Customer Alignment | Tuesday CX Toughts
Tuesday CX Thoughts (TCXT) is a section of our blog where our Director of QuestionPro Customer Experience reflects and shares […]
“We got you”: How positive reactions create positive reinforcement
Every week, Ken Peterson, President of QuestionPro CX, reflects on the importance of Customer Experience in real-world situations. This time, […]
