Do You Remember Jeff? — Tuesday CX Thoughts
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Three Areas Where Fan Experience Goes Wrong — Tuesday CX Thoughts
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
What Makes Delight Your Approach — Tuesday CX Thoughts
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]
3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
