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Tuesday CX Thoughts (TCXT)

Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.

Check out our most recent stories, grab your favorite drink and start reading!

What Prompted Me to Say This? – Tuesday CX Thoughts

TCXT is a section of our blog where our Director of QuestionPro Customer Experience reflects and shares his thoughts on […]

The CJM Maturity Curve: How Organizations Grow from Insights to Impact | Tuesday CX Thoughts

From Static Insight to Applied Intelligence Customer journey mapping and VoC programs created an important awakening in many organizations: customers […]

How a Tech Firm Cleared the Rocks and Transformed CX | Tuesday CX Thoughts

When teams align around the journey, everything flows with faster resolutions, fewer complaints, and stronger loyalty. Real Change Starts with […]

From Static Maps to Living Systems: The Case for CJM | Tuesday CX Thoughts

Journey Management turns insight into impact; It’s where strategy meets accountability. Why Mapping Isn’t Enough Customer journey mapping has long […]