Six differences between customer-focused companies and operations-focused companies
Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]
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Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]

When you’re creating a survey you will most likely go through an editing process – unless you’re a genius, of […]

As a trend watcher in the IT space, I have noticed a consistent drumbeat over the last few years. CIOs […]

Ah, Super Bowl Sunday is over. Beer, chicken wings, nachos, pizza…oh, all the yummy food and drinks have been drunk […]

On Tuesday night, millions of Americans were surprised that Donald Trump did not win the Iowa Caucus. Based on the […]