Why Customer Satisfaction Surveys Don’t Satisfy, and What to do About it
If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to […]
Webinar
Not Just a Number: Using NPS to Improve Customer Experience
According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
How to improve survey data quality
Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of […]
Deeper Insights Through Intelligent Community Engagement Webinar
There is a gap between online communities that thrive and those that struggle. This gap is the level of intelligent […]
Improve Employee Engagement by Making HR Relevant Again – Upcoming Webinar
There has been a never-ending conversation in the Human Resources community about how to get a “seat at the table,” […]
