30+ NPS benchmarks for leading industries in 2021
NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
Surveys
Now get the pulse of customer experience with custom smiley rating questions
Feedback saved in spreadsheets doesn’t do any good if you cannot make out if the respondents are happy or not. […]
How to build a CX journey map?
I like road trips…the idea of getting into the car, putting on some music, driving for hours and exploring a […]
Anchored MaxDiff Scaling – Making MaxDiff BulletProof
What do you value more jungle or beaches, sweet or savory, bright colors, or dark colors? These rudimentary options all […]
Time to state the obvious – surveys are essential
There’s a lot of unknowns floating around these days. You would think watching the news, following industry leaders, reading medical […]
