Due to increased competition, customers now have more alternatives than ever. Providing high-quality customer service is now one of the […]
Intent Classification: What it is & How to use it with examples
Niche Audience: What it Is, Benefits & How to Find Yours
Have you ever wondered why some research projects fail? Have you ever wondered what aspects of the sampling process are […]
The Trouble With Service Work — Tuesday CX Thoughts
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Escalation Management: What it is, Process & Types
Successful escalation management can shorten the time it takes to solve problems and increase customer satisfaction. Building a successful business […]
Complaint Resolution: What it is & How to Handle It
Complaint resolution is crucial to good customer service. Eventually, it leads to the company or brand’s good name recognition and […]
