Every customer interaction is important, especially for major grocery chains like Kroger. Using NPS as a key benchmark, we can […]
Kroger NPS & Customer Experience Trends in 2025
Food Lion NPS and Customer Sentiment in 2025
Understanding how customers feel about your brand is not just helpful—it is essential. That is why many companies rely on […]
What is Digital Customer Service? Why You Need It + Tips
Are you trying to improve your business? Need to work on your strategy? Remember, you need to add digital customer […]
The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts
In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]
Qualitative Insights: Methods + How to Get Them
Numbers can only tell part of the story in a data-driven world. However, qualitative insights go beyond the numbers to […]
