Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]
Improve your customer service to enhance customer experience and garner brand loyalty
The Landline Survey: An Antiquated Methodology
Back in the 1990’s, virtually every household had a landline, and people would answer the phone and talk to survey […]
A Focus on Qualitative Tools Available on QuestionPro Communities
When in-person focus groups aren’t cost effective enough to include in a market research strategy, more research managers are looking […]
Why Customer Satisfaction Surveys Don’t Satisfy, and What to do About it
If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to […]
Customer loyalty program ideas
It’s no secret that happy, loyal customers are your business’s most valuable asset; a loyal customer is worth up to […]
