Frequent Flyer Feedback: Airline Customer Experience

Airline Customer Experience There’s no doubt that the airline industry is big business. Flyers spend about $750B annually to move […]

Advantages and Disadvantages of Semantic Differential Scale

Being able to identify the customer’s attitude towards your product, or employee’s satisfaction with her job at your firm, or […]

Conjoint Analysis Conjoint analysis is an extremely powerful method which allows to predict the decisions customers will make in regards […]

Employee Engagement I’m sure we all have our killer 2016 strategies in place by now. We know where our product […]