The holiday shopping craze is just around the corner and quite frankly it scares me. I plan to avoid stores […]
Thanksgiving: Time to Thank Your Employees
Holidays planning: Is your online community ready?
Tis is the time of the year The holiday season definitely the most exciting time of the year for marketers, […]
Do You Really Know Who is Angry At Your Office: What the Aggregate and the Average Don’t Tell You
Most companies run surveys on their employees nowadays; even startups as small as ten run pulse polls and micro surveys. […]
Net Promoter Score needs help from its friends
The Net Promoter Score (NPS) continues to receive a large volume of press coverage in the business and financial media. […]
Detractor Recovery: Save the Day!
Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]
