Previously we spoke about Why Your Company Desperately Needs Customer Insight Platform and how insight community management software can help companies by providing social […]
Insight Community Management Software: Why Should Companies Embrace This Technology?
Workplace Ostracism (exclusion) and its emotional effect on Employee Engagement in India
Ostracism is a situation of being, excluded or dismissed in a group. This includes cases where employee feels ignored […]
Employee Feedback Survey: The Number One Reason Why it Works
An employee feedback survey is notoriously divisive. For every person who has praised the process, there’s a peanut gallery saying: […]
Three Keys for Designing Effective Mobile Surveys
At the recent MRA Corporate Researchers Conference, the training organization Research Rockstar presented a course on designing device agnostic surveys. […]
How to Control Customer Satisfaction Scores
We tend to measure customer satisfaction after the customer experience has already happened. But that isn’t when the opinion about […]
