Every customer is important for all types of business in this world. So what customers are experiencing from the product […]
Customer Experience Management Strategy: A Complete Guide
Customer Experience Framework: Building Exceptional Strategy
Businesses increasingly recognize the importance of cultivating exceptional customer experiences. Central to this endeavor is the implementation of a robust […]
Want Someone To Listen? First Try to Understand — Tuesday CX Thoughts
Check out this week’s Video Review with Ken: In my role, I’m used to seeing a lot of emails. Sometimes […]
5-point vs 7-point Likert scale: Choosing the Best
Likert scales are commonly used in surveys and questionnaires to measure attitudes, opinions, and perceptions. The 5-point vs 7-point Likert […]
Zero-Party Data: What it is, Why it Matters, & How to Get It?
Imagine you walk into a cafe, and the barista knows your favorite coffee without you saying a word. That’s the […]
