Understanding the complexities of customer experience helps businesses differentiate themselves. Different types of journey maps are invaluable in this pursuit, […]
Types of Journey Maps: Navigating Customer Experience
Stakeholder Interviews: A Guide to Effective Engagement
Stakeholder interviews are crucial to project management, product development, and organizational change initiatives. Understanding key stakeholders’ perspectives, needs, and concerns […]
Zero Correlation: Definition, Examples + How to Determine It
Correlation is a fundamental concept in statistics and data analysis, helping to understand the relationship between two variables. While strong […]
When You Have Something Important to Say, You want to Shout it From the Rooftops
Imagine this scenario. You just closed data collection for your company’s annual employee survey. The completion rate is at 85%, […]
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
