Having conversations with customers and employees is a friendly way to learn what they think. Unlike formal quizzes, this conversational […]
Conversational Feedback: What it is, Benefits and Challenges
Online Ethnography: What It Is, Methods, Benefits & Challenges
Imagine a world where hashtags are as important as handshakes, and avatars represent virtual communities. Traditional ethnography is adapting to […]
Conversational Survey: What It Is, How to Create & Benefits
Conversations are at the heart of human interaction, and businesses increasingly recognize the value of incorporating this element into their […]
8 Key Customer Retention Metrics to Track in 2025
Retaining customers is the key to steadily growing a business. But how can you tell if your plan to keep […]
Want to Save Your Job From AI? Use More AI — Tuesday CX Thoughts
Check out this week’s Video Review with Ken Just over a year ago, there was a celebration upon the release […]
