On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
“Every company wants to truly understand its customers”
CSAT Benchmarks by Industry: 2025 Scores and How Yours Compares
A Customer Satisfaction score means almost nothing on its own. You need real context to know if you are actually […]
Publix Super Markets NPS & Customer Satisfaction
Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]
How Online Communities Accelerate Product Development and Boost ROI
Every year, approximately 30,000 new consumer products are launched—yet only a small fraction survive in the long term. Studies show […]
Safeway NPS & Customer Experience Insights 2025
Customers are more open than ever about sharing their positive or negative experiences. And when it comes to Safeway, recent […]
