How can I send reminders?
Reminders can be sent to email batches for which you have used the Survey Tracking URL (in the survey invitation, the URL appears as <SURVEY_LINK>). To send reminders go to:
Click on the Send Reminder link for the batch.
I only wish to send reminders to those who did not complete the survey.
When you send a reminder, reminder emails will be sent only to those email addresses that are still in the Participation Pending status.
Can I schedule reminders?
Yes. On the Email Reminder screen, under Schedule Reminders select the Send Date and the reminders will be sent on that date.
Select a date and click on the Schedule Reminder button and the schedule will be created.
Once you set up a scheduled reminder, you can not send an immediate reminder clicking on the Send Now button. To send immediately, delete the scheduled reminder and then you can send the reminder instantly.
At what time will the scheduled reminders be sent? Can the time be customized?
Reminders will be sent at: 2:00AM PST (9:00AM UTC/GMT). Currently, time field cannot be customized however, we intend to provide the functionality in our future updates.
Can I change the text in the email for the reminders?
Yes, you can select either the default template or any of the custom templates that you have created. Before sending the reminder, you will need to update the template. When sending the reminder, you can select the correct template and send.
I have enabled the Save and Continue option on my survey. Will the reminders go out to respondents who have used the Save and Continue later option?
Reminders are sent out based on the email address status in the delivery batch. If respondents have used the Save and Continue option and their response in the data base is incomplete, then the reminder emails will be sent to these email addresses.