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Placing an Order for a Test

What types of research can I conduct?

QuestionPro UX supports four primary research methodologies to capture comprehensive qualitative insights:

Usability Tests: Available as both moderated and unmoderated sessions to evaluate digital interfaces.
Focus Groups: Group discussions designed to explore collective opinions and behaviors.
Interviews: One-on-one sessions for deep-dive individual feedback.
Qualitative Studies: Also referred to as Diary Studies, these consist of a study containing multiple Quests, which in turn house specific tasks.

How do I set up a Usability Test?

Creating a Usability Test involves a 5-step process to define your interface, audience, and tasks:

Step 1: Basics
Choose your interface (Website, Mobile App, Prototype, or HTML/CSS) and supported device types including Desktop, Android, or iPhone. Here you will also set the URL, language, number of testers, and duration. You may also enable face recording with emotion recognition.

Step 2: Audience
Select your recruitment source: the QuestionPro UX curated panel, your own participants via custom link, or your own custom panel. You can define strict demographics (Age, Gender, Income, etc.) and add technical or verbal screeners. You may also require testers to sign a Non-Disclosure Agreement (NDA).

Step 3: Scenario & Tasks
Define the research scenario and choose whether to start with an Impression Test. Add specific tasks, categorizing them by usability or completion requirements.

Step 4: Post-test
Configure survey questions and psychometric inclusions like the System Usability Questionnaire (SUS) or Net Promoter Score (NPS). You can also enable AI analysis for video summaries or UX Crowd for crowdsourced analysis (available for orders of 10+ testers).

Step 5: Review & Checkout
Review all configurations and place the order using the appropriate credits based on your requirements.

How do I set up Interviews and Focus Groups?

Interviews and Focus Groups follow a similar structure but focus on conversational scripts and scheduling:

Basics: Define the study name, supported device types (Computer, Android, or iPhone), participant count, and session duration.
Script: Add an optional introductory greeting and list the specific topics or questions to be covered during the live session.
Post-session: Configure survey questions for participants to complete after the call and set an optional end-of-session redirect URL.
Scheduling: Assign moderators and observers. Note that interviews with your own participants do not require a fixed schedule; calls can be hosted as slots are filled.

How do I finalize and pay for the test?

The final step for all test types is the Review phase. Ensure all demographic filters, screeners, and analysis options are correct. The system will calculate the required credits; once confirmed, you can place the order to begin recruitment or scheduling.