How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
We probably don’t think about it much, but the legs of a chair or table are very important. Without a […]
We are thrilled to announce that QuestionPro and The National Independent Soccer Association (NISA), have been awarded in the first-ever […]