Not With Perfection But With Gratitude – Tuesday CX Thoughts
Celebration Time Due to some unique positioning of the calendar, the past four days could have been a 4-day weekend […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Celebration Time Due to some unique positioning of the calendar, the past four days could have been a 4-day weekend […]
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]
While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]