Customer Journey Strategy: 11 Ways to Maximize Results
Three quarters of professionals agree that customer experience has a significant impact on loyalty. If customers are frustrated interacting with […]
Customer Retention Rate: What is it and how to obtain it?
Still don’t know exactly what your monthly, quarterly or yearly customer retention rate is? If the answer is no, you […]
6 Steps to Create an Effective Customer Journey
We have for you the steps to create an effective customer journey and ensure that you are creating an incredible […]
Experience Design: What it is means for CX
Experience Design focuses on human outcomes. Particularly the level of engagement and satisfaction that the user derives from a product […]
In-Store Customer Journey: Definition, Importance & Stages
The retail sector is very broad, covering many subsectors such as fashion, home, beauty, appliances, electronics, etc. Despite the variety […]
