Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Journey Optimization: Steps, Metrics, and Examples

Customer journey optimization is the ongoing practice of finding and fixing the friction customers hit as they move from first […]

Repeat customers are the heartbeat of any successful business. But do you know how companies turn a one-time buyer into […]

A feedback loop is the process of taking the output of a system, a customer complaint, an employee survey score, […]

Customer experience software is a set of tools that collect customer feedback, analyze it, and help teams act before unhappy […]

From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for. […]